Frequently Asked Questions

How Do I Sign Up?

Contact Us or Call: (206) 923 – 8954

Services Questions

What Services Does TheraThink Offer?

Our expert staff is dedicated to getting you paid more per claim, with more claims successfully collected upon each month, shortening your revenue cycle. To do so, we provide:

– Insurance eligibility and benefits verification [Free]
– Daily claim filing
– Weekly EOB processing
– Generating patient statements (monthly) and superbills
– Tracking cash clients [Free]
– Denials, appeals & rejected claims management
– EOB reconciliation and management
– In/Out of Network Verification

And if you need help with anything not mentioned above, feel free to contact us to learn if we can help.

Can TheraThink handle double insurance or double coverage patients?

Yes, absolutely.  Note these claims take longer to process because they are processed twice.

What about EAPs?

We also file EAPs for our clients daily.  Some EAP plans require provider-specific client information and we do not and cannot bill for these companies.

I don't receive copies of my EOBs (explanation of benefits) anymore, can TheraThink help?

Yes, we will track all your appointments and appointment payments for you by calling insurance companies to collect all your payment information on your behalf: check number, patient responsibility, and insurance payment information for every claim.

What does TheraThink charge for it's services?

TheraThink charges 8% of the “allowed amount” or “contracted rate” for that session as dictated by the Explanation of Benefits receipt issued by the insurance company.  We only charge for paid claims that we have completed.

We charge 8% of the combination of patient responsibility and insurance payment (the contracted or allowed rate) because, regardless of who pays you your contracted rate, we will always provide you and your clients the same excellent service, filing claims on both of your behalves.

We have no start up fees, no annual or monthly fees, no per claim submission fees, and we handle eligibility and benefits verification for free as well.

How We Work With You

How do I send information over and receive information about my billing?

We developed a mental-health-professional’s only HIPAA compliant application panel that securely houses your information using TSL/SSL encryption.

You log into your application panel online (no need to download anything, works on all web browsers, iPads, etc) to view information on your clients, appointments, and claims. We take that information and use it to file, follow up with, and account for every appointment you send to us!

You can also send us information via our HIPAA compliant Fax number as well.

How does TheraThink know when I have a new client?

You will need to notify us about your new or prospective client, whereupon we will do an eligibility and benefits verification on your behalf.

I have a biller I'm not satisfied with. How do I transition?

We handle this in one of two ways: 1) we simply move all your existing and new clients over to our service or 2) we take on just your new clients so you can try us out and compare us against your current solution.

How long do Eligibility and Benefits verification take to turn around?

We pride ourselves in turning them around within 48 business hours.

When Does TheraThink Invoice Me?

The 16th of every month.

Is TheraThink ready for ICD10?

We already employ the technology required with ICD10! Yes, we’re ready.

More About Us

Do you have any references?

Yes, but we do not publicly disclose them for obvious reasons.  Please contact us below to obtain said information.

How long have you been in business?

We established TheraThink in March, 2014 and have been happily billing since.

How available is TheraThink to answer questions? Does TheraThink take vacation time?

Our team is working 52 weeks a year to bill for our clients.  We will always have a staff member available to reply to your concern within a business day.

Where are you located?

We are located in Seattle, Washington and provide our services for therapists all across the United States.

How Do I Sign Up?

Contact Us or Call: (206) 923 – 8954





Free Eligibility & Benefits Verification

We turn around your eligibility and benefits verification in under two business days because we know it's important.

Daily Claims Filing & Management

We handle your claims from start to finish, even if they are rejected or denied, until they are paid!

Faster Payment & Accounting Services

We speed up your revenue cycle and account for every payment electronically.

“As private practitioners, our clinical work alone is full-time. Add in the unnecessarily difficult insurance billing system and we run the risk of working way over full-time. TheraThink, Inc provides an affordable and incredibly easy solution. My daily insurance billing time now is less than five minutes for a full day of appointments. My cost is a percentage of what is insurance-approved and it’s my favorite bill to pay each month! Denny and his team are responsive, incredibly easy to work with, and know their stuff. I cannot capture in words the value to me of TheraThink. Thank you. You free me to focus on the work I love!”

Thank you so very much Denny, I’m so sorry about this. Ahhh insurance companies 🙂 I’m thankful for all you and your team does. I am so happy that you always do such great work and I enjoy the peace of mind you and your team provides me 🙂 Happy Monday!

It’s a joy working with you all and a complete breath of fresh air!!