This short article will help you understand the relationship between Beacon Health Options, Beacon Health Strategies, and Value Options; it will teach you which company to call and when, including phone numbers, as well as help you pick the appropriate payer ID for your claims.

In 2015, Beacon Health Strategies and Value Options merged to form one insurance company: Beacon Health Options.  (Source)

In spite of this, networks still vary across states so your, or your client’s, Beacon insurance plan might still be a Beacon Health Strategies plan.

How to File Claims to Beacon Health Options or Value Options or Beacon Health Stategies

To correctly bill your client’s insurance, call up the phone number on the back of the client’s insurance card and verify their eligibility and benefits.  Use our script to do it, or hire our mental health billing service to handle all of this annoyance for you!

Make sure you ask which payer ID they use and which claims address to file to.  Then file the claims via their online portal ProviderConnect, or have us at TheraThink take care of all of this hassle for you, aka outsource your mental health insurance billing.

Beacon Health Options / Value Options / Beacon Health Stategies Claims Address

PO Box 1850

Hicksville, NY 11802-1850

Beacon Health Options / Value Options / Beacon Health Stategies Payer IDs

Beacon Health Options: VALOP

Value Options: VALOP

Beacon Health Stategies: 43324

Beacon Health Options / Value Options / Beacon Health Stategies Phone Numbers

Value Options (Beacon Health Options):  (800) 397-1630

Beacon Health Stategies Claims Hotline: (888) 249-0478

Beacon Health Stategies EDI Hotline:  (888) 204-5581 (For ERA enrollment)

Provider Connect by Beacon Health Options

Beacon Health Options allows providers to connect with their electronic billing system called Provider Connect.  You can create your account here: https://www.beaconhealthoptions.com/providers/beacon/providerconnect/

For questions about setting up EDI claims with Beacon,  you can reach them via email:   e-supportservices@beaconhealthoptions.com

Or you can call Provider Connect by Beacon Health Options at: (888) 247-9311

Beacon Health Options Credentialing Department

Want to become in-network with Beacon Health Options?  You can learn more about that process and begin your application at: (800) 397-1630

Value Options Provider Relations Departments

“Change of Address” forms can be found at www.valueoptions.com and may be submitted by using one of the following options:

Fax : 757/412-6425 or 757/412-6592

Mailing Address:
ValueOptions
c/o Practitioner Maintenance
P.O. Box 4080
Virginia Beach, VA 23454

Changing your Provider Profile (e.g. Name, address)

The preferred method to updated your provider profile is to select the “Update Demographic Information” option in ProviderConnect. Please note: Updating a Tax ID requires an accompanying W-9 form, which can be accessed and attached through ProviderConnect.  (Source)

Please locate your state and contact your regional Provider Relations office listed below:

• westcoast@valueoptions.com  (AK, AZ, CA, CO, HI, ID, MT, NM (Commercial Only), NV, OR, UT, WA, WY)
• centralregion@valueoptions.com (AR, AL, KS, KY, LA, MO, MS, NE, OK, TN, TX)
• greatlakesregion@valueoptions.com (IA, IL, IN, MI, MN, ND, OH, SD, WI)
• atlanticstatesregion@valueoptions.com (DC, DE, FL, GA, MD, NC, NJ, SC, VA, WV)
• northeastregion@valueoptions.com (MA, ME, NH, NY, PA, RI, VT)
• newyorkregion@valueoptions.com (New York City, Long Island)
• newmexicomedicaid@valueoptions.com (Medicaid Only! All others please click on westcoast@valueoptions.com)
• empireproviderrelations@valueoptions.com (New York State Empire Plan)
• troyregion@valueoptions.com (Central NY, Western NY, Hudson River area)
• ctproviderrelations@valueoptions.com (CT)

ValueOptions Corporate Network Operations Center
1701 Will-O-Wisp Drive
Virginia Beach , VA 23454
(800) 397-1630