Another short and simple tidbit from TheraThink’s expertise!

If you know you need to get directly to a rep to ask questions, you can try the following three techniques to skip the “IVR” (automated phone system) and get directly to a human.

1. Start saying “help” and “representative”.
   • Often the phone system will ask you to redo your entry or that it doesn’t understand.  Try saying representative another 5 times.  Really!
2. Try pressing “0” on repeat.
3. Anytime you can enter in an NPI or Tax ID or a Subscriber ID, try entering in the wrong information many times in a row — it usually takes three tries before they will transfer you.

And that’s it!  Simple but effective, especially if you need direct access to a real human to answer your questions.

Now if only there were tricks to skip the hold line!  (If we find them, we’ll post them!  Join our newsletter below to be in the know!).

Until next time.